IT Support Specialist - International Events Company

Job Title: IT Support Specialist - International Events Company
Contract Type: Permanent
Location: Central London
Salary: 30000-35000
Start Date: ASAP
Reference: ITSS06
Contact Name: Will Stanley
Contact Email:
Job Published: June 07, 2018 16:53

Job Description

Are you an experienced 1st level IT support specialist? Do you want to work for a relaxed company which operates internationally? Do you want to travel to international events as part of your role?

We are looking for an experienced IT support specialist to join a fantastic events company in Tower Hill providing 1st line support to their 30 employees. You will be working within a bustling office, managing one other IT specialist and will be provided full training on the specific systems in use. This is a great opportunity for someone currently within IT support looking for the next step in their career.

About the Role:

As the successful IT Support Specialist you will be:

  • Handling and maintaining IT assets, software and hardware including licensing
  • Providing 1st level support, troubleshooting applications and systems such as: Netsuite, eCommerce, Affiliate and POS
  • Ensure all users raise support issues into the IT helpdesk and all issues are resolved within required timeframes
  • Installing and upgrading software, ensuring all security checks are completed in line with company regulations
  • Assisting users, either face to face, or over the phone whilst troubleshooting
  • Creating proposals for new hardware and software procurement
  • Define and implement recommendations in order to minimize recurring issues
  • Ensuring that all problems and complaints are logged accurately and immediately

About You:

  • Experience within 1st level IT support within a business, dealing with both commercial software and hardware
  • Experience in troubleshooting applications
  • Confident when dealing with procurement of new hardware and software
  • A strong knowledge of operating systems, both commercial and professional

Pay, Hours and Benefits:

  • You will be offered a salary between £30,000 and £35,000 depending on experience
  • Working hours are Monday - Friday 9 - 5:30
  • Frequent travel to the company’s international events!

If all of the above appeals to you please do not hesitate to get in touch with Will at Upgrade Recruitment by calling 020 8246 4877 or