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Customer Services Agent - £20,000 - Wimbledon

Job Title: Customer Services Agent - £20,000 - Wimbledon
Contract Type: Permanent
Location: Wimbledon
Industry:
Salary: £20,000
Start Date: ASAP
Reference: Customer Services Agent
Contact Name: Sam Puttock
Contact Email: sam@upgraderecruitment.co.uk
Job Published: April 17, 2019 11:29

Job Description

Job summary

This is a really exciting opportunity to join a small and fast growing company. We are looking for friendly, proactive and positive people to join the customer services team. As the first point of contact for their customers - this role is key to keeping wonderful customers inexplicably happy.

Key responsibilities and tasks

  • Answer all queries and provide reassurance as required, in a friendly, personal manner whilst remaining professional.
  • To contact and explain our service to new customers and help them fully set up their account.
  • To contact and work with current customers to renew their account when details need updating.
  • Capture and report customer feedback to improve our service.
  • Respond to all customer communications in a timely manner.
  • Make sure all information is circulated within the relevant teams to provide the best possible service for our customers.
  • Work to resolve issues for customers considering cancelling and try to find a solution that allows them to continue with our service.

What’s in it for you?

  • Free breakfast and team days out.
  • A relaxed, friendly and cheerful atmosphere.
  • A chance to learn on the job about growing a successful business.
  • A day off during the week when working a Saturday.
  • Access to local gym membership

Your skills, essential

  • Excellent interpersonal skills.
  • Able to communicate effectively both verbally and in writing.
  • Able to analyse problems and find positive solutions.
  • Willingness to work as part of a team.
  • Attention to detail and accuracy.
  • Friendly yet professional writing manner.
  • Confidence building rapport with a customer over the phone.

Your skills, desirable

  • Previous customer support or customer facing experience.
  • Experience with spreadsheets, customer management systems and other office-based software.

Ideal attitude and behaviours

  • Excited about being a proactive member of a small team where everyone mucks in, regardless of job title.
  • Enjoy working as part of a team.
  • Quick to learn and able to think on your feet.
  • Commercially minded and able to work in a fast-paced environment.
  • Ability to handle a busy workload, prioritise and be flexible.

Hours: Full time including the occasional Saturday shift 

Send your CV through to sam@upgraderecruitment.co.uk or give me a call on 020 8780 9922.