Customer Services Agent - £20,000 - Wimbledon

Job summary

This is a really exciting opportunity to join a small and fast growing company. We are looking for friendly, proactive and positive people to join the customer services team. As the first point of contact for their customers - this role is key to keeping wonderful customers inexplicably happy.

Key responsibilities and tasks

• Answer all queries and provide reassurance as required, in a friendly, personal manner whilst remaining professional.
• To contact and explain our service to new customers and help them fully set up their account.
• To contact and work with current customers to renew their account when details need updating.
• Capture and report customer feedback to improve our service.
• Respond to all customer communications in a timely manner.
• Make sure all information is circulated within the relevant teams to provide the best possible service for our customers.
• Work to resolve issues for customers considering cancelling and try to find a solution that allows them to continue with our service.

What’s in it for you?

• Free breakfast and team days out.
• A relaxed, friendly and cheerful atmosphere.
• A chance to learn on the job about growing a successful business.
• A day off during the week when working a Saturday.
• Access to local gym membership

Your skills, essential

• Excellent interpersonal skills.
• Able to communicate effectively both verbally and in writing.
• Able to analyse problems and find positive solutions.
• Willingness to work as part of a team.
• Attention to detail and accuracy.
• Friendly yet professional writing manner.
• Confidence building rapport with a customer over the phone.

Your skills, desirable

• Previous customer support or customer facing experience.
• Experience with spreadsheets, customer management systems and other office-based software.

Ideal attitude and behaviours

• Excited about being a proactive member of a small team where everyone mucks in, regardless of job title.
• Enjoy working as part of a team.
• Quick to learn and able to think on your feet.
• Commercially minded and able to work in a fast-paced environment.
• Ability to handle a busy workload, prioritise and be flexible.