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Customer Service Team Leader - Travel Company - Putney - £26K-£28K - Immediate Start!

Job Title: Customer Service Team Leader - Travel Company - Putney - £26K-£28K - Immediate Start!
Contract Type: Permanent
Location: Putney
Industry:
Salary: £26000 - £28000
Start Date: ASAP
Reference: Customer Service Team Leader - Travel Company - Putney - £26K-£28K - Immediate Start!
Contact Name: Sam Puttock
Contact Email: sam@upgraderecruitment.co.uk
Job Published: July 24, 2019 09:40

Job Description

An amazing travel company based in beautiful refurbished offices in Putney, South West London are looking for a Customer Service Team Leader. This role offering a brilliant salary of £26K-£28K plus benefits is great for an ambitious individual who wants to make an impact. As a Customer Service Tem Leader you will be responsible for responding to enquiries and correspondence from guests, by telephone, email or letter.

As the successful Customer Service Team Leader you will be required to carry out the following:

  • Manage daily, weekly and monthly reports on team progress in responding to customer complaints.
  • Manage the response to all enquiries and correspondence from guests.
  • Ensure the required level of guest service and communication is achieved.
  • Prioritise a high volume of enquiries.
  • Maintain a high level or written communications.
  • Provide 100% correct information to guests.
  • Resolve complaints in a timely and professional manner.
  • Allocate compensation based on company standards.
  • Develop and maintain knowledge of company policies and procedures.
  • Identify problems relating to service and find solutions to enhance the guest experience.
  • Communicate to relevant management.
  • Communicate effectively with guests and external contacts.
  • Support the Customer Service Manager in achieving all team objectives.
  • Increase knowledge of products and geographical areas.

We are looking for a Customer Service Team Leader with the following skills/experience:

  • Three years’ experience of working in a customer service environment.
  • Travel industry experience is desirable.
  • Experience of managing a small team.
  • Experience of dealing with and resolving complaints, managing and exceeding guest expectations.
  • Understanding of guest service standards and guidelines.
  • Experience of mentoring and coaching others.
  • Exceptional customer service and administration skills.
  • Excellent communications skills, written and interpersonal.
  • Good organisational and prioritising skills.
  • IT Literate - experience of travel reservation systems.

This is a fantastic role in an amazing company in beautifully refurbished offices. There are some excellent perks with the role and the company also offers the opportunity for promotions and a chance to grow in the company!

The company runs 7 days a week and you will be required to work 5 out of 7 days on a shift pattern. The hours are between 9.00am - 7.00pm with a great salary of £26K-£28K. If you are interested and would like to find out more, please send your CV to sam@upgraderecruitment.co.uk or give me a call on 020 8780 9922.