Customer Service Manager - Luxury Travel Company

Job Title: Customer Service Manager - Luxury Travel Company
Contract Type: Permanent
Location: Putney
Salary: £24,000 - £25,000
Start Date: ASAP
Reference: Customer Service Manager - Luxury Travel Company
Contact Name: Sam Puttock
Contact Email:
Job Published: October 22, 2019 10:20

Job Description

A luxury travel company based in amazing light and airy modern offices have an excellent opportunity for a high calibre Customer Service Manager (Assistant) to join their team. This role offering a brilliant salary of £24K-£25K plus benefits is great for an ambitious individual who wants to make an impact. As a Customer Service Manager you will be responsible for responding to enquiries and correspondence from guests, by telephone, email or letter.

As the successful Customer Service Manager you will be required to carry out the following:

  • Manage daily, weekly and monthly reports on team progress in responding to customer complaints.
  • Manage the response to all enquiries and correspondence from guests.
  • Ensure the required level of guest service and communication is achieved.
  • Maintain a high level of written communications.
  • Resolve complaints in a timely and professional manner.
  • Allocate compensation based on company standards.
  • Identify problems relating to service and find solutions to enhance the guest experience.
  • Communicate to relevant management.
  • Support the Customer Service Team Leader in achieving all team objectives.

We are looking for a Customer Service Manager with the following skills/experience:

  • Two years’ experience of working in a customer service environment.
  • Travel industry experience is essential.
  • Experience of working as a team leader.
  • Experience of dealing with and resolving complaints, managing and exceeding guest expectations.
  • Exceptional customer service and administration skills.
  • Excellent organisational and communications skills, written and oral.
  • IT Literate - experience of travel reservation systems.

This is a fantastic role in an amazing company in beautifully refurbished offices. There are some excellent perks with the role and the company also offers the opportunity for promotions and a chance to grow in the company!

The company runs 7 days a week and you will be required to work 5 out of 7 days on a shift pattern. The hours are between 9.00am - 7.00pm with a great salary of £24K-£25K. If you are interested and would like to find out more, please send your CV to or give me a call on 020 8780 9922.