Customer Service Executive - Luxury Travel Company

Job Title: Customer Service Executive - Luxury Travel Company
Contract Type: Permanent
Location: Unknown
Salary: £20,000 - £22,000
Start Date: ASAP
Reference: Customer Service Executive - Luxury Travel Company
Contact Name: Sam Puttock
Contact Email:
Job Published: February 26, 2020 09:03

Job Description

We are looking for a Customer Service Travel Executive to join an amazing travel company in Putney. As a Customer Service Travel Executive you will be responsible for responding to enquiries and correspondence from guests, providing the best possible service over telephone and email. This role in a buzzy environment offers a competitive salary.

This is a fantastic role in an amazing company in beautifully refurbished offices. There are excellent perks with the role including a full training and development program where you will be mentored along the way. The company also offers the opportunity for promotions and a chance to grow in the company!

As the successful Customer Service Travel Executive you will be required to carry out the following:

  • Ensure the required level of guest service and communication is achieved.
  • Prioritise a high volume of enquiries.
  • Maintain a high level or written communications.
  • Provide 100% correct information to guests.
  • Resolve complaints in a timely and professional manner.
  • Identify problems relating to service and find solutions to enhance the guest experience.
  • Communicate to relevant management and assist other departments.
  • Communicate effectively with guests and external contacts.
  • Ensure objectives and goals are met.

We are looking for a Customer Service Travel Executive with the following skills/experience:

  • Six months experience of working in a customer service environment.
  • Travel industry experience.
  • Graduate calibre.
  • Experience of dealing with and resolving complaints, managing and exceeding guest expectations.
  • Understanding of guest service standards and guidelines.
  • Experience in preparing written correspondence for guests, ideally letters (desirable).
  • Excellent communications skills, written and interpersonal.
  • Good organisational and prioritising skills.
  • IT Literate - experience of travel reservation systems.

The company runs 7 days a week and you will be required to work 5 out of 7 days on a shift pattern. The hours are between 9.00am - 7.00pm with a competitive salary.

If you are interested and would like to find out more, please send your CV to or give me a call on 020 8780 9922.

Get similar jobs like these by email

By submitting your details you agree to our T&C's