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Customer Service Executive

Job Title: Customer Service Executive
Contract Type: Permanent
Location: Wimbledon
Industry:
Salary: £20,000
Start Date: ASAP
Reference: Customer Service Executive - Wimbledon
Contact Name: Sam Puttock
Contact Email: sam@upgraderecruitment.co.uk
Job Published: February 25, 2020 10:32

Job Description

A fantastic start-up company are looking for an enthusiastic Customer Service Executive to join a vibrant team in their modern office in Wimbledon. As a Customer Service Executive you will be responsible for responding to enquiries from customers, by telephone or email. Offering a great salary of £20K with the opportunity to progress within the company as the company grows.

This is a great opportunity for you to enhance your skills in a buzzy environment. In return you will receive great 1 to 1 training with the opportunity to work in other departments within the company such as marketing or finance. The company offers amazing benefits such as free breakfast and access to a local gym membership!

As the successful Customer Service Executive you will be required to carry out the following responsibilities:

  • Answer all queries in a friendly, personal and professional manner.
  • Contact and explain the service to new potential customers.
  • Work with existing customers.
  • Capture and report customer feedback to improve the service.
  • Respond to all communications in a timely manner.
  • Circulate information within relevant teams to provide the best possible service.
  • Resolve issues for customers.

The successful Customer Service Executive will have the following skills and experience:

  • Excellent interpersonal and communication skills, both written and oral.
  • Attention to detail and accuracy.
  • Confidence building rapport over the phone.
  • Previous customer service experience.
  • Experience with customer management systems.
  • Ability to work independently and in a team.
  • Ability to prioritise and handle a busy workload.

This brilliant company operates on a shift work pattern offering a fantastic salary of £20K. There is an opportunity to progress within the company with amazing benefits on offer such as, Summer BBQ’s, Christmas parties and many more social events. If this role is for you, please apply or and send your CV to sam@upgraderecruitment.co.uk or give me a call on 020 8780 9922.