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Customer Service Assistant Manager

Job Title: Customer Service Assistant Manager
Contract Type: Permanent
Location: SW London
Industry:
Salary: £30,000 - £35,000
Start Date: ASAP
Reference: Customer Service Assistant Manager
Contact Name: Sam Puttock
Contact Email: sam@upgraderecruitment.co.uk
Job Published: January 22, 2020 10:00

Job Description

A successful, glamourous luxury brand based in beautiful offices in South West London are looking for a Customer Service Assistant Manager to start immediately. This role offering a fantastic salary of £30K-£35K plus benefits is great if you are an ambitious individual who wants to make an impact and take the next step in your career.

This is an outstanding opportunity to join an established, fast growing luxury brand. With the pace the company is growing at, there is a real opportunity to make your mark in the company and progress.

As the successful Customer Service Assistant Manager, you will be required to carry out the following responsibilities:

  • Ensure sales requests are dealt with in a professional and timely manner.
  • Be the first point of contact for any customer service issues.
  • Raise and check invoices.
  • Monitor KPI’s and provide feedback to the Customer Service Manager.
  • Build and maintain relationships with internal and external partners.
  • Supervise the Customer Service team and ensure tasks are completed.
  • Communicate with stores, track orders and repairs.
  • Monitor stock and oversee stock takes.

As the successful Customer Service Assistant Manager, you will have the following skills and experience:

  • Experience of working as an Assistant Manager/Team Leader, preferably within the luxury industry.
  • Excellent leadership, organisational and communication skills, both written and oral.
  • Ability to stay calm under pressure.
  • A positive attitude, ambitious, energetic and inquisitive.
  • Preferably French speaking.
  • Proficient in Microsoft packages.
  • CRM knowledge is preferable.

This wonderful role is Monday - Friday 9.00am-5.30pm with a fantastic salary of £30K-£35K plus the lovely benefits the company offers including, Summer BBQs, Christmas parties and many more! If this role is for you, please apply or send your CV to sam@upgraderecruitment.co.uk or give me a call on 020 8780 9922.