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Customer Relations Manager - £30-£35k - Wimbledon

Job Title: Customer Relations Manager - £30-£35k - Wimbledon
Contract Type: Permanent
Location: Wimbledon
Industry:
Salary: £30,000 - £35,000
Start Date: ASAP
Reference: CRM
Contact Name: Sam Puttock
Contact Email: sam@upgraderecruitment.co.uk
Job Published: March 25, 2019 11:26

Job Description

We are looking for an experienced Customer Relations Manager. This is an exciting role in an amazing well-established company based in South West London for someone who wants to work for a high-quality brand with exceptional customer service and a great reputation for quality.

This is a great role, perfect for a customer driven individual who is looking for the next step in their career. This is a senior position where you will be able to make a real impact across a high profile company. The successful individual will be directly managing an excellent Customer Relations team.

About the role:

  • Inspiring and leading a team while also mentoring employee performance management.
  • Resolving queries and issues from customers.
  • Searching for a way to improve the customer relations department and the customer experience.
  • Making independent decisions on behalf of the business.
  • Protecting the company’s brand and reputation through successful client experience.
  • Help build and maintain good customer relations.
  • Liaising with managers and departments to reach suitable conclusions.
  • Identifying any trends and making recommendations.
  • Maintain regular contact with clients.
  • Working across the company to improve the customer journey.

About you:

  • Extensive experience at senior level of managing customer relations.
  • A passion for being customer focused.
  • A polite and empathetic manner in dealing with sensitive matters.
  • Patience and understanding when dealing with complex situations.
  • Numerical skills and PC packages.
  • Ability to plan.
  • Able to work calmly under pressure.
  • IT skills.

The hours are 8.30am-5.30pm- no evenings or weekends! The salary is £30K-£35K.

If you are interested, please send your CV to sam@upgraderecruitment.co.uk or call Sam today on 020 8780 9922.