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Ticketing Executive - Luxury Travel Company - Immediate Start

Job Title: Ticketing Executive - Luxury Travel Company - Immediate Start
Contract Type: Permanent
Location: SW London
Industry:
Salary: £20000 - £24000 + benefits
Start Date: ASAP
Reference: Air Exec
Contact Name: Molly Gilpin
Contact Email: molly@upgraderecruitment.co.uk
Job Published: November 14, 2018 09:53

Job Description

Are you an experienced travel consultant tired of commuting into the city? Do you want to work for a global company that offers world-class training and discounted travel?

An award-winning luxury travel company based in South West London are looking for an enthusiastic individual to join their air travel team. You will be working alongside a supportive team to answer customer enquiries, amend bookings and handle all air travel queries for incoming bookings. This position is ideal for someone looking to leave a high street travel agent and work for a boutique travel company.

Key Responsibilities:

  • Checking and issuing tickets from Queues, insuring flights are booked within the company’s guidelines and/or passengers' wishes and that fare is correct at the time of ticketing
  • Checking and booking flights requested by reservation team
  • Checking flights booked by our automated system
  • Handling special requests for passengers such as wheelchair assistance, special meals etc.
  • Handling queries from other departments, passengers or agents over the phone and by emails
  • Handling flight amendments, schedule changes, cancellations and refunds as per the company's guidelines
  • Understanding fares, net fare contracts and ability to use Sabre
  • Ensure customers are invoiced in a timely manner with correct flights details
  • Handling upgrade requests
  • Make outbound calls to offer additional services and flight upgrades

The ideal candidate will have:

  • 2 years' experience using a GDS (Ideally Sabre or Amadeus, Galileo or Worldspan)
  • Excellent verbal and written communicator, articulate with strong interpersonal skills
  • Good organisational and planning skills
  • Excellent data entry skills and attention to detail

Pay and Hours:

Salary £20,000-£24,000 + fantastic benefits

Monday to Friday, 9.00am-5.30pm, with occasional Saturday work

If you think you would be suitable for this role, please don’t hesitate to apply now! You can apply via email on molly@upgraderecruitment.co.uk or better yet give me a call on 020 8780 9922.