Ticketing Executive - Luxury Travel Company - Immediate Start

Job Title: Ticketing Executive - Luxury Travel Company - Immediate Start
Contract Type: Permanent
Location: SW London
Salary: £20000 - £24000 + benefits
Start Date: ASAP
Reference: Air Exec
Contact Name: Molly Gilpin
Contact Email:
Job Published: November 14, 2018 09:53

Job Description

Are you an experienced travel consultant tired of commuting into the city? Do you want to work for a global company that offers world-class training and discounted travel?

An award-winning luxury travel company based in South West London are looking for an enthusiastic individual to join their air travel team. You will be working alongside a supportive team to answer customer enquiries, amend bookings and handle all air travel queries for incoming bookings. This position is ideal for someone looking to leave a high street travel agent and work for a boutique travel company.

Key Responsibilities:

  • Checking and issuing tickets from Queues, insuring flights are booked within the company’s guidelines and/or passengers' wishes and that fare is correct at the time of ticketing
  • Checking and booking flights requested by reservation team
  • Checking flights booked by our automated system
  • Handling special requests for passengers such as wheelchair assistance, special meals etc.
  • Handling queries from other departments, passengers or agents over the phone and by emails
  • Handling flight amendments, schedule changes, cancellations and refunds as per the company's guidelines
  • Understanding fares, net fare contracts and ability to use Sabre
  • Ensure customers are invoiced in a timely manner with correct flights details
  • Handling upgrade requests
  • Make outbound calls to offer additional services and flight upgrades

The ideal candidate will have:

  • 2 years' experience using a GDS (Ideally Sabre or Amadeus, Galileo or Worldspan)
  • Excellent verbal and written communicator, articulate with strong interpersonal skills
  • Good organisational and planning skills
  • Excellent data entry skills and attention to detail

Pay and Hours:

Salary £20,000-£24,000 + fantastic benefits

Monday to Friday, 9.00am-5.30pm, with occasional Saturday work

If you think you would be suitable for this role, please don’t hesitate to apply now! You can apply via email on or better yet give me a call on 020 8780 9922.

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